Privacy Policy


This Privacy Policy applies to all services provided by Cloé Montréal and covers the use of our website and customer data. By visiting or making a purchase through our store, you agree to the terms described below.
For any privacy-related inquiries, you can reach us at info@cloemontrealboutique.com

1. Collected Personal Data

We only collect personal information necessary to provide our services. This may include:

  • Full name

  • Address details

  • Email address

  • Phone number

  • Payment information

  • IP address and browser/device information

  • Activity on our website (such as pages visited or items viewed)

We collect this data when you place an order, create an account, contact customer service, or interact with our website.

2. Purpose of Data Processing

We process your personal data for the following purposes:

  • Processing and shipping your orders

  • Providing customer service and order support

  • Sending order updates, confirmations, and important notifications

  • Improving website performance, security, and user experience

  • Offering personalized recommendations and marketing (only if you consent)

We do not sell your personal information to third parties.

3. Sharing Data With Third Parties

Your information is only shared with trusted third parties when necessary to operate our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT and security providers

  • Marketing tools (only if you consent)

These partners may only use your data to support our services and are required to protect your information at all times.

We may also disclose information if legally required by government authorities.

4. Data Retention

We do not keep your data longer than necessary. Retention periods depend on:

  • Legal requirements

  • Accounting obligations

  • Warranty or dispute resolution needs

When data is no longer needed, it is securely deleted or anonymized.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve website functionality

  • Analyze user behavior

  • Personalize your shopping experience

  • Support marketing campaigns

You may adjust or disable cookies at any time through your browser settings.

6. Your Privacy Rights

As a customer, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Object to certain forms of processing

  • Request data portability

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact:
📧 info@cloemontrealboutique.com

We respond to all requests within a reasonable timeframe.

7. Contact Details

If you have any questions or comments about this Privacy Policy, or if you want to exercise your privacy rights, you can reach us here:

Company Name: CLOÉ MONTRÉAL

Address: Cloé Montréal
1250 René-Lévesque Boulevard West
Montréal, QC H3B 4W8
Canada 

Email: info@cloemontrealboutique.com