Terms & Conditions


Cloé Montréal
Address: 1250 René-Lévesque Boulevard West, Montréal, QC H3B 4W8, Canada
Email: info@cloemontrealboutique.com

1. Applicability

These Terms & Conditions apply to all purchases made through the official website of Cloé Montréal.
By placing an order, you confirm that you have read, understood, and agreed to these Terms.

2. Product Information

We strive to present all product descriptions, images, and specifications as accurately as possible.
However, minor discrepancies—such as color variations due to screen settings or small typographical errors—may occur. Cloé Montréal is not responsible for unintended inaccuracies.

3. Orders & Payments

Orders are processed only after full payment has been received.
Available payment methods may vary depending on your location and checkout options.
It is the customer’s responsibility to ensure that all billing and shipping details are entered correctly during checkout.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on your location)

  • All orders are shipped directly from our partnered supplier in China to ensure efficient fulfillment and competitive pricing.

  • Once an item is shipped, you will receive tracking information when available.

Cloé Montréal is not responsible for delays caused by customs, shipping carriers, or external logistical factors.

5. Returns & Cancellations

All return and cancellation guidelines are outlined in our Return Policy, which forms part of these Terms & Conditions.

6. Liability

Cloé Montréal is not liable for any loss, theft, or damage that occurs after the carrier marks a package as delivered.
Please ensure all shipping details are correct at the time of purchase.
We are not responsible for missed deliveries caused by incorrect addresses provided by the customer.

7. Intellectual Property

All website content—including text, images, designs, trademarks, and logos—is the exclusive property of Cloé Montréal.
It is strictly prohibited to copy, distribute, or use any materials without written permission from Cloé Montréal.

8. Complaints & Customer Support

If you have a complaint or concern, you may submit it in writing to:
info@cloemontrealboutique.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by Canadian law, specifically the applicable federal laws of Canada and provincial laws of Quebec.
Any disputes will be handled by the competent courts in Quebec, Canada.